A veteran’s eligibility for community care depends on his/her individual health care needs or circumstances. Veterans must receive approval from VA prior to obtaining care from a community provider, in most circumstances.
Learn more about eligibility at www.va.gov/COMMUNITYCARE/programs/veterans/General_Care.asp.
VA offers urgent care services to eligible veterans at VA medical facilities or at in network urgent care clinics closer to home. Use VA’s urgent care benefit to treat minor injuries and illnesses that are not life-threatening, such as colds, strep throat, sprained muscles and skin and ear infections.
Learn more about urgent care at www.va.gov/COMMUNITYCARE/programs/veterans/Urgent_Care.asp.
The notification processes for emergency and inpatient care in the community changed as of June 8, 2020. All notifications of Veterans seeking emergency/inpatient care in the community will be reported to a centralized call center.
Failure to report in a timely manner may impact a veteran’s eligibility for VA to cover the cost of treatment.
1-844-72HRVHA (1-844-724-7842)
VA’s Community Care Contact Center can assist veterans with resolving adverse credit reporting or debt collection actions resulting from authorized VA community care claims. Specially trained call center staff work one-on-one with Veterans to research and resolve collection-specific issues.
Veterans should gather any letters, notices or information regarding debt collection or adverse credit reports related to authorized use of VA community care and call the number listed below between 8 a.m. – 9 p.m.
Consumer Financial Protect Bureau’s Office of Servicemember Affairs (OSA) provides educational resources, monitors complaints, and works with other agencies to solve problems faced by servicemembers.
